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Admin Training Day & Chick-Fil-A: Boosting Culture and Professional Development


42 administrative team members gathered together for an in-person training this past Friday for Chenal Family Therapy, PLC. While the day was dedicated to training, it was also filled with encouraging and culture-boosting activities as well! Here are the highlights:

  • Gratitude:
    • Ken Clark, CEO of CFT, started the day with a gratitude exercise. As prompted, team members pulled out their phones and sent a text expressing appreciation to someone important in their life (that wasn’t in the room).
    • Ken went on to share his vision and purpose for the admin team in 10 statements broken down by a stop/start function: 
      • Grace, Healing, Boundaries, Hope, and Change start with the clients' interactions with our admin team.
      • Drama, Stigma, the Search, Aloneness stop when clients' reach out to start services through our admin team.

  • Guest Speaker- Michel Harding, CFA Owner/Operator:
    • First Mile Service (standard service expectations- operations and logistics)
    • Second Mile Service...
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The Changing Economics of Mental Health Private Practice by Ken Clark

Trigger warning for bad news, pessimism, etc. 
Background on this post: 
Someone had started another thread about what they fear are the long-term implications of the NSA. What follows are my opinions and could definitely be wrong, but also reflect my prior career as a Wall Street professional who analyzed industry directions as part of what I did. It also reflects my experience writing an insurance licensing textbook prior to grad school and the insight I've gathered running a 200+ clinician practice (which makes me privy to some higher level discussions with payers, industry analysts, etc). Let me preface all this by saying, what lies ahead for outpatient mental health has already happened in other healthcare sectors, so none of this is too surprising. It's simply the economic reality of the exploding demand for mental health, as well as the relative lack of regulations around how much services are accessed and how outcomes are measured.
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